OPEN ACCOUNT

New accounts are subject to credit approval. For credit application, customers should submit a Sunlite Credit Application and allow two weeks for processing.

PAYMENT TERMS

Net 30 days subject to credit approval. As a form of payment method we accept checks, credit cards & ACH bank transfers. If using a credit card for past due invoices there will be a 3% processing fee.

SPECIAL ORDER

Special Order (Made to order) material is non-returnable. Once the order is accepted and confirmed, special orders cannot be canceled without substantial cancelation fee. Modified or custom product requires a 25% deposit prior to production.

DAMAGES / SHORTAGES

Claims for Missing Material or Shortage must be claimed within 24 hours of receipt of the order. Damage or concealed damage must be handled with the carrier. We regret that we cannot issue credit for merchandise damaged in transit.

ADDING TO AN ORDER

We will do our best to add to an existing order. However, if it is not possible, we will treat the addition as a new order, and it must comply with all terms set for a new order.

BACKORDER

Backordered material will be shipped as soon as possible.  Specific instructions on any “NO BACKORDERS” must be in writing on the purchase order.  All backorders are subject to normal freight terms. 

ORDER CANCELATION

We will always try to comply with order cancelation requests. However, there may be cancelation charges, or the order may be subject to standard RETURN policy and any fees and charges applicable.  Special product, custom or modified orders are not cancelable and will be invoiced at full value.

SHIPPING & DROP-SHIP

We provide convenient FREE delivery in the local N.Y. Tri-State.  Please confirm, with our customer service department, that your order falls within the local delivery area and if your order amount reaches the minimum level.  A service charge will be applied to shipments delivered to a destination, other than the customer’s physical location, for any order less than $500. Any additional fees (e.g., handling charge, re-delivery charge, etc…), are at the sole responsibility of the ordering customer. Lamps will be shipped in case quantity only.

FREIGHT

All shipments are F.O.B. Brooklynn, NY.  Full freight prepaid on all orders totaling $2500 or more shipping to the contiguous US.  Shipments to Hawaii, Alaska, Puerto Rico, or any international destination will require a specific freight quote and amount must be included in the order prior to release.  Expedited or Express shipment requests will require a customer or 3rd party account number to process.

PACKAGING

All packages are packed with great care, using the best available methods. If damages occur in transit, DO NOT REFUSE THE SHIPMENT! This will cause unnecessary shipping expenses and delays in your order. Note the damage on the delivery and file a claim with the carrier. We will try to assist you in collecting your claims for loss or damage.

RETURNS

All damages or shortages must be reported within 24hrs of delivery. Returns will not be accepted without a written RMA (Return Merchandise Authorization). No RMA will be issued for Special Orders, or Non-Stocked, M.T.O. (Made To Order) material. All authorized returns must be in original packaging in re-sellable condition. Credits will be issued once we complete an inspection of the returned merchandise.

RESTOCKING REQUIREMENTS

No material can be returned without a Return Merchandise Authorization (RMA). Returned material not on an RMA may not be considered for credit. 15% restocking fees may be applied to valid returns within 30 days of delivery, depending on condition of returned merchandise. 30% restocking fees may be applied to valid returns after 30 days of delivery, depending on condition of returned merchandise. Customer is responsible for return freight. No RMA will be issued on material after 60 days from delivery.

PRICES

Prices are subject to change without notice.

SPECIFICATIONS

Due to the rapid advancement of LED technology, specifications and product images are subject to change without notice.

3.1.24