All damages or shortages must be reported within 24 hours of delivery. Returns will not be accepted without a written RMA (Return merchandise authorization). No returns will be allowed for Special Orders, Non-Stocked M.T.O. (made to order). All merchandise is to be returned in the original packaging and is in excellent condition for resale. Credits will be issued once we complete an inspection of returned merchandise.
Defective non-LED items will be replaced up to 6 months from the time of purchase, and a valid purchase order or number to reference
Sunshine Lighting reserves the right to refuse non-confirmed RMA.’s.
Restocking fees & Time frame
15% – 25% restocking fee may apply for returns within 30 days, depending on the condition of the merchandise. Restocking fees do not include truck pick-up.
30% – 40% restocking fee will apply for returns after 30 days. The restocking fee does not include truck pick-up.
No returns after 60 days without authorization from Management, there will also be up to a 50% restocking fee.