Terms and Conditions
New accounts are subject to approval. For credit applications, customers should submit a Sunlite credit application, and allow two weeks for processing. We will notify you accordingly.
Net 30 days subject to credit approval. All past due invoices are subject to a 2.5% interest charge per month the invoice remains unpaid. C.O.D. A check must be presented to the courier upon delivery of all C.O.D. shipments. All C.O.D. fees are the responsibility of the customer. Drop shipment service is not available on C.O.D. orders.
Special order are non-returnable and non-refundable. Once the order is confirmed, a special cannot be cancelled. Please take note of items that are a special order. All special orders require a 25% deposit.
Claims for Shortage or shipments must be claimed within 24 hours of receipt of the order. We regret we cannot issue credit for merchandise that has been damaged in transit. The responsibility of such damage(s) shall be taken by the carrier.
ADDING TO AN ORDER
We will do our best to add to an existing order. However, if it’s not possible, we will treat it as a new order and must comply with all terms of a new order.
Backorder will be shipped as soon as possible. If the customer has a “NO BACKORDER POLICY,” it must be communicated at the time the order is placed. If the original order is subject to freight allowance, and the backorder falls below minimum freight allowed, the back order shipment may be subject to freight charges.
CANCELING AN ORDER
We will try to comply with your request to cancel an order. However, we can’t be responsible for cancellations. Canceling an order may be subject to a restocking charge, depending on the status of the order in our system.
All shipments are FOB Brooklyn, NY or Lauderhill, FL. Full freight is allowed on orders totaling $2,000.00 or more, excluding Hawaii, Alaska, and Puerto Rico.
For local deliveries via a Sunlite® Truck, (within a 50-mile radius of shipping point) Full freight is allowed on orders totaling $500.00 or more. For orders less than $500.00, there will be a $25 delivery fee.
- Freight charges which were originally allowed, may be added to an outstanding invoice that is not paid within its allowed terms (usually 30 days). The freight allowance EXCLUDES any oversized boxes that are greater than four feet (i.e. 5ft. fluorescent lamps, fixtures, etc…)
- Freight allowed policy only applies to orders sold at STANDARD DISTRIBUTOR NET pricing. Any discounted orders will void any freight allowed. Any exceptions will be at the sole discretion of Sunshine Lighting.
All packages are packed with great care using the best packing methods available. If damages occur in transit, “DO NOT REFUSE THE SHIPMENT.” It will cause unnecessary shipping expenses and delays in your order. File a claim with the courier for the loss or damage. The courier is responsible for breakage during transit. We will try to assist you in collecting your claims for loss or damage.
All damages or shortages must be reported within 24 hours of delivery. Returns will not be accepted without a written RMA (Return merchandise authorization).No returns will be allowed for Special Orders, Non-Stocked M.T.O. (made to order). All merchandise is to be returned in the original packaging and is in excellent condition for resale. Credits will be issued once we complete an inspection of returned merchandise.
Defective non-LED items will be replaced up to 6 months from the time of purchase, and a valid purchase order or number to reference
Sunshine Lighting reserves the right to refuse non-confirmed RMA.’s.
Restocking fees & Time frame
15% – 25% restocking fee may apply for returns within 30 days, depending on the condition of the merchandise. Restocking fees do not include truck pick-up.
30% – 40% restocking fee will apply for returns after 30 days. The restocking fee does not include truck pick-up.
No returns after 60 days without authorization from Management, there will also be up to a 50% restocking fee.
Prices are subject to change without any notice.
Due to the rapid advancement of LED technology, specifications and product images are subject to change without notice.
PRODUCT & DESCRIPTIONS
We are not responsible for any typographical errors.
SIZES & MEASUREMENTS
All sizes and measurements are in inches, except where specified. Actual product sizes may vary.